1. Services
Veltiosis Advisory Services, LLC ("Veltiosis", "we", "us") provides external market intelligence services under the Margin Defense Suite brand, comprising Price Control, Market Signals, and Risk Validation ("Services"), together with the one-time Marketplace Exposure Assessment. The scope, cadence, and deliverables for each engagement are defined in the applicable engagement confirmation issued to the client. Information on this website and in pre-engagement materials is provided for commercial evaluation purposes only and does not constitute legal, audit, assurance, regulatory, or professional advice.
2. Scope of Deliverables
Deliverables are produced based on publicly observable external market data and are structured to support internal brand review, prioritisation, and action. All Services are subject to a defined evidence boundary: findings represent observed market signals and do not constitute legal conclusions, definitive determinations of counterfeit status, route breach, ownership linkage, or regulatory non-compliance.
Veltiosis does not warrant that evidence packs or other deliverables will be accepted, acted upon, or deemed sufficient by any marketplace platform, enforcement authority, legal counsel, or third party for any purpose, including enforcement actions. The suitability of any deliverable for a specific enforcement or legal purpose is the client's responsibility to assess, including with appropriate legal counsel.
The base scope for each product is defined at engagement confirmation. Additional SKUs and channels are available at the overage rates stated on the Pricing page at the time of engagement. Scope changes are documented by written amendment.
3. Engagement Terms
Ongoing Services are available on a month-to-month basis with no minimum commitment. Engagements renew automatically at the start of each monthly billing period until cancelled. Either party may terminate an engagement with thirty (30) days written notice. Fees paid for the current invoice period are non-refundable, except as provided under Section 11 (Force Majeure). The Marketplace Exposure Assessment is a one-time engagement; where a client begins an ongoing engagement within thirty (30) days of assessment delivery, the assessment fee is credited toward the first monthly invoice. Veltiosis reserves the right to terminate immediately in the event of non-payment or material breach of these Terms.
4. Payment Terms
Services are invoiced monthly in advance; the Marketplace Exposure Assessment is invoiced on confirmation. Payment is due within fourteen (14) days of the invoice date. Payment is accepted by wire transfer or by card and ACH via a Stripe payment link provided with each invoice. Wire instructions are provided at engagement confirmation. Late payments may result in suspension of delivery. All fees are stated in United States dollars.
Important notice regarding wire transfer security: before initiating any wire transfer, verify the wire instructions by telephone using contact details independently obtained, not details provided in the same email as the wire instructions. Veltiosis will never change wire instructions by email without prior telephone confirmation. Veltiosis accepts no liability for payments made to fraudulent accounts where the client has not independently verified the wire details.
5. Confidentiality
Veltiosis will treat all brand-specific information provided by the client — including brand names, SKU lists, channel configurations, commercial context, and engagement details — as strictly confidential and will not disclose it to third parties without prior written consent, except as required by applicable law. Deliverables are for the client's internal use only and may not be redistributed or shared externally without prior written consent.
6. Data Handling and Privacy
The Margin Defense Suite is based exclusively on publicly observable external market data. Veltiosis does not collect, store, or process personal data belonging to the client's customers or end consumers in the course of delivering the Services. Personal data provided by client contacts is processed solely to deliver the Services and manage the engagement, on the legal basis of performance of a contract, and is retained for the duration of the engagement and for three years thereafter. Full detail, including the rights of EU and UK data subjects, is set out in our Privacy Policy.
7. Intellectual Property
All methodologies, frameworks, templates, analytical structures, and proprietary classification systems used in producing deliverables remain the intellectual property of Veltiosis Advisory Services, LLC. Clients receive a non-exclusive, non-transferable licence to use the deliverables produced for their engagement for internal business purposes only.
Clients may not use deliverables, methodologies, or any portion of the analytical outputs to train, fine-tune, or develop artificial intelligence, machine learning, or large language models, or to create competing intelligence products or services, whether directly or through any third party.
8. Limitation of Liability and Indemnification
Veltiosis does not warrant that findings are complete, exhaustive, or free from error. To the fullest extent permitted by applicable law, our total liability in connection with any engagement shall not exceed the fees paid by the client in the three (3) months preceding the relevant claim. Veltiosis shall not be liable for indirect, consequential, special, or punitive damages arising from reliance on the deliverables.
The client agrees to indemnify and hold harmless Veltiosis Advisory Services, LLC, its members, employees, and contractors from and against any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from the client's use of deliverables in enforcement actions, legal proceedings, platform disputes, or communications with third parties, except to the extent that such claims arise directly from Veltiosis's gross negligence or wilful misconduct.
9. Governing Law
These Terms shall be construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. Nothing in this Section limits any mandatory rights you have under the laws of your country of residence that cannot be excluded or limited by contract.
10. Dispute Resolution
If a dispute arises in connection with these Terms or any engagement, the parties agree to first attempt to resolve it through good-faith written negotiation for a period of thirty (30) days from the date one party notifies the other of the dispute in writing. If the dispute is not resolved within that period, either party may pursue the remedies available under the governing law specified in Section 9.
11. Force Majeure
Veltiosis shall not be liable for any delay or failure to deliver Services where such delay or failure results from circumstances beyond Veltiosis's reasonable control, including changes to marketplace platform terms or access policies, data source disruptions, cyber incidents, acts of government, natural disasters, or other events that materially impair Veltiosis's ability to access publicly observable market data. In such circumstances, Veltiosis will notify the client promptly and use reasonable efforts to resume delivery. If the disruption continues for more than thirty (30) consecutive days, either party may terminate the affected engagement with written notice and the client will receive a pro-rated refund of prepaid fees for the undelivered period.
12. Amendments
Veltiosis reserves the right to update these Terms with a minimum of thirty (30) days written notice to active clients. Continued engagement following the notice period constitutes acceptance of the updated Terms.
13. Entire Agreement
These Terms, together with the applicable engagement confirmation issued to the client, constitute the entire agreement between the parties with respect to the Services described herein and supersede all prior discussions, representations, proposals, correspondence, and agreements relating to the same subject matter.
14. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed. The remaining provisions of these Terms shall continue in full force and effect.
15. Contact
For questions regarding these Terms, please reach out through the Get Started page or email contact@veltiosisadvisoryservices.com. Written correspondence may be directed to: Veltiosis Advisory Services, LLC, 30 N Gould St Ste N, Sheridan, WY 82801.